You will need to take the following steps when submitting a claim : 

Step 1 : 

Please submit the following documents in order for Easy Gap to process your claim 

Step 2 :

Step 3 : 

Step 4:

Step 5 :

Claims should be submitted in writing (i.e. complete the claim form as soon as possible) by no later than six months from the admission date into hospital. All documents are to be submitted within 365 days from the date of the procedure being carried out by a hospital/medical practitioner.  

Claim forms are obtainable from Easy Gap. Kindly contact us via telephone or email and we will assist you in facilitating the claim.

All claim assessments will be performed by the Underwriter.


Tel: +27 87 550 8636

We will provide you with the claim form, this will be completed by you and submitted with the relevant supporting documentation. 

Please note, all these documents are required with every claim as each document contains relevant information required to process the claim .

Frequently Asked Questions About Claims:

Can my Gap Cover claim be processed and paid prior to the procedure ?

How long do I have to submit a Gap Cover claim to Easy Gap?

Once my Gap Cover claim has been assessed and a payment is made, how long will it take for the amount to reflect in my account? 

How long will it take to settle my Gap Cover claim?  

What documentation do I need to submit when I have a Easy Gap Cover claim ?

You will be required to submit the following documents :